Enhance your customer support experience on web and mobile apps with Sendbird's reliable chat and effortless integration into Service Cloud.
Boost your Salesforce live chat experience and CSAT
Elevate your Salesforce Service Cloud customer service for web and mobile with Sendbird's AI agent and live chat features.
Delight your customers with lightning-fast support. Provide real-time, seamless conversations even if sessions disconnect.
Streamline your support workflows. Enable agents to work on multiple cases simultaneously to drive efficiency.
Get to value fast with effortless implementation. Seamlessly integrate omnichannel support chat for enhanced customer service.
AI customer service for Salesforce Service Cloud
Assist customers at scale with Sendbird AI customer service agents.
Experience Sendbird's live chat and AI agents on Salesforce Service Cloud with our Salesforce connector on AppExchange.
The best chat and AI capabilities for Salesforce Service Cloud
Boost your customer experience and agent efficiency with reliable, modern live chat and AI features, available through our Salesforce chat connector on AppExchange.
Deliver exceptional mobile-first support with a pixel-perfect live chat experience using Sendbird's feature-rich chat SDKs—all while enabling agents operating from Salesforce Service Cloud.
Achieve faster time to value with the Salesforce connector on AppExchange.
Say goodbye to banking frustration. Provide real-time assistance for customers seeking answers to their financial needs.
Get your customers the care they need. Book appointments, access records, and get answers with 24/7 live chat support.
Provide support for online shopping needs. Convert faster by helping customers track orders and handle product questions.
Offer hassle-free delivery with fast and real-time issue resolution. Answer customer queries and provide updates on order status.
With Sendbird, Traveloka seamlessly handled its initial customer care chat use case by integrating with its Salesforce ticketing system, resulting in significantly increased uptime, performance, and overall reliability. Customers no longer face the challenge of disconnected support chats, and the mobile app has seen over 60 million total downloads with over 40 million monthly active users. This equates to a customer retention rate of 50% higher than the travel app industry average.
“The chat built with the Sendbird SDK has become the most popular communication channel among all options available to Traveloka users, including SMS, email, Facebook, or Twitter.”
Adi Alimin, VP of Platform Products
The AI powered customer support integration helps businesses to revolutionize support and offer unparalleled efficiency, intelligence, and speed in every interaction.
Use the customizable, feature-rich Salesforce Connector for live chat support. Answer customer queries within Salesforce, leverage a ChatGPT-powered summarize feature & extend Salesforce Service Cloud.
