Two-Factor Authentication

Two-factor authentication (2FA) is a secure authentication method that mandates users to verify their identity by providing two different factors during login. One factor is something the user knows, such as their username and password. Other factors include something the user has on their device, such as an authenticator app or security key. By requiring multiple forms of verification, 2FA significantly reduces the risk of common threats such as phishing attacks and account takeovers.

Setting up 2FA on Sendbird: Sign into the Sendbird dashboard, then click Security in the upper-right menu to access the security page. Next, go to the Two-Factor Authentication tab to continue with the settings. You will need a separate mobile device to complete the setup.

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Once the setup is complete, a recovery code will be displayed on the screen and emailed to you in case you lose access to your 2FA-enabled device. Be sure to store the recovery code in a safe place for emergency use.

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If you want to make this setting mandatory to all users in your organization, you can enforce 2FA for everyone in the Access Control section of the organization settings.

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If the option is enabled, all members must complete 2FA authentication.