Sendbird chose AWS to power financial services conversations
Sendbird, the leading chat platform for web and mobile applications, leverages AWS's innovative cloud services to support global Financial Services customers at scale.
Build trust
Add important context to transaction history with the profile of who was paid along with a short chat around the purpose of payment.
Earn loyalty
Answer customer questions right where the payment transaction happens. Make it easier and faster for consumers to seek the support they need when they need it.
Engage customers where they are
Get more out of your mobile app by centralizing promotional and operational messages in one convenient place for customers to find.
“We’ve always believed a lot in the power of social interaction. From the beginning, we didn’t want Picpay to become a tool that people only use when they need to do something very specific, like transfer money. It was necessary to generate engagement.”
Anderson Chamon Co-founder of PicPay
"Without a partner like Sendbird, there's no way anyone's going to deliver a reliable messenger in their internal team's hands in 60 days, and the client’s hands in 90. That's just not going to happen. Period. End of story."
Christian Grupp COO at Grupp Organization
"Building messaging features is almost as difficult as building a new application itself. Our resources are tight, and with the ever-growing roadmap of new important features to build and promotions to launch, there was just too much to do. Our collaboration with Sendbird saved a tremendous amount of time."
Luvsantseren Baranzad, Software Product Specialist at MonPay
“We’ve always believed a lot in the power of social interaction. From the beginning, we didn’t want Picpay to become a tool that people only use when they need to do something very specific, like transfer money. It was necessary to generate engagement.”
Anderson Chamon Co-founder of PicPay
"Without a partner like Sendbird, there's no way anyone's going to deliver a reliable messenger in their internal team's hands in 60 days, and the client’s hands in 90. That's just not going to happen. Period. End of story."
Christian Grupp COO at Grupp Organization
"Building messaging features is almost as difficult as building a new application itself. Our resources are tight, and with the ever-growing roadmap of new important features to build and promotions to launch, there was just too much to do. Our collaboration with Sendbird saved a tremendous amount of time."
Luvsantseren Baranzad, Software Product Specialist at MonPay
Sendbird's proven cloud-native chat uses AWS
Sendbird helps Financial Services companies host modern, secure, and scalable chat conversations directly in their web and mobile apps rather than on 3rd party platforms.
Build loyal customer relationships with secure and seamless in-app chat
With Sendbird Chat powered by the AWS cloud, elevate your digital customer experience with secure and seamless customer conversations that answer questions, offer support and advise around financial accounts and transactions.
In-app chat benefits
Sendbird Chat Features
Sendbird uses over 40 innovative AWS cloud technologies to service enterprises at scale and 270M+ Monthly Active Users globally
AWS Auto Scaling
Sendbird uses AWS Auto Scaling to monitor applications and automatically adjusts capacity to maintain steady, predictable performance at the lowest possible cost.
Amazon Elastic Compute Cloud (EC2)
Sendbird uses AWS EC2 to handle traffic surges instantly from over 270M monthly active users globally.
Elastic Load Balancing
Sendbird uses AWS Elastic Load Balancing to monitor and distribute chat traffic to global targets automatically.
Amazon Route53
Sendbird uses Amazon Route 53 highly available and scalable cloud domain name system (DNS) service and geolocation function to distribute traffic reliably across regions.
AWS CloudFormation
Sendbird uses AWS CloudFormation to simplify the setup and management of its cloud resources.
AWS Identity and Access Management (IAM)
Sendbird uses AWS IAM to control engineer permissions so that only the resources required for development can be accessed.
Amazon ElastiCache
Sendbird uses Amazon ElastiCache to enable microsecond latency and massive scale using Redis.
Amazon Aurora
Sendbird uses Amazon Aurora to store 200TB of user data and make 200 queries per second reliably.
Amazon Kinesis
Sendbird uses AWS Kinesis scalable and durable real-time data streaming service to make around 80K Kinesis PutRecords requests per minute, and Kinesis streams process around 10TB of log data per day.
Amazon Athena
Sendbird users Amazon Athena to analyze data in Amazon S3.
"The AWS Graviton 2 processor helped us reduce CPU usage by 19% for EC2 and 10% for ElastiCache. In addition, we reduced our instances by 33% and cost by 42%"
Steve Lee, Head of Engineering Infrastructure at Sendbird
How PicPay boosts transactions with social interactions using Sendbird
For socially engaged users of Sendbird Chat, PicPay realized
3.4x
increase in retention rate
2x
number of transactions
53%
higher average transaction value
How Grupp implemented Sendbird Chat in 180 hours
~12 months
saved vs building chat in-house
60 days
internal chat launch
90 days
customer chat launch
How MonPay provides a social payment experience through Sendbird
200K
monthly active users
36%
retention rate
2 years
saved on product roadmap